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Bradon Rogers breaks down the role of the Chief Customer Officer and explains why the public sector needs to embrace it. He shows how centering customers - not systems - can drive stronger service delivery, build trust, and enable true transformation across government.
Watch it here on youtube
📘 Resource: AI Readiness Scorecard
Many agencies and institutions are exploring how to build the right foundation for AI adoption. The AI Readiness Scorecard from Data Meaning offers a way to better understand your organization’s current state - and provides a clear, practical view of where strategy, data, and infrastructure intersect.
👉 Explore the Scorecard to see where your organization stands
📰 Top Stories This Week
1) Public Sector Data Readiness Still Lags — Despite Ambition
- Summary: A recent study found that while 9 in 10 public-sector organizations plan to explore “agentic AI” in the next 2–3 years, only about 21% feel confident in their data maturity to support it. (datameaning.com)
- Why it matters: AI success depends less on algorithms and more on the strength of your data foundation.
Actionable: Use frameworks like the AI Readiness Scorecard to identify data and governance priorities before scaling pilots.
2) State of Indiana Releases Standard AI Readiness Assessment Methodology
- Summary: Indiana published a statewide framework for evaluating agency AI readiness, creating one of the first public templates for assessing governance, infrastructure, and capability gaps. (in.gov)
- Why it matters: It sets a precedent for transparent, repeatable readiness assessments in government.
Actionable: Benchmark your agency or institution against Indiana’s model to strengthen internal AI planning and accountability.
🚀 Innovative Company on Our Radar

Data Meaning - A design-led analytics and AI firm helping organizations turn complex data into meaningful action. Their approach starts with design - focusing on how people interact with data - to ensure that insights are intuitive, trusted, and built for decision-making at every level.
📅 Upcoming Ecosystem Events
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Event
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Dates
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Why Attend / What’s Key
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EDUCAUSE Annual Conference 2025
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Oct 27–30 ( Nashville ) + Nov 12–13 ( Online )
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Higher-ed IT leaders convene - deep dives into data strategy, governance, and transformation.
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Government Innovation California 2026
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Jan 27, 2026
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State/local innovation showcase exploring digital government, AI, and data-driven service delivery.
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UAV Technology USA 2026
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Feb 2–3, 2026
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Focused on unmanned systems for mission-driven infrastructure, emergency response, and public-sector use cases.
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