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Bradon Rogers breaks down the role of the Chief Customer Officer and why itβs essential for the public sector. He shares how centering customers - not systems - drives better outcomes, stronger trust, and real transformation across government.
Watch it here on YouTube
π° Top Stories This Week
1) Emergency Cyber Order: Cybersecurity and Infrastructure Security Agency (CISA) mandates patching of F5 Networks security products across federal civilian agencies within a week after a major supply-chain breach.
- Why it matters: The move highlights the speed at which federal IT risk can shift - and how supply-chain vulnerabilities are now mission-critical. (Wall Street Journal)
- Actionable: Agencies should review their third-party risk inventories (especially around infrastructure vendors), accelerate remediation plans, and incorporate breach scenarios into program timelines.
2) Cyber-Info-Sharing Law Expires Amid Shut-down: The Cybersecurity Information Sharing Act of 2015 (CISA 2015) has lapsed, raising worries about the future of private-sector and government threat-sharing.
- Why it matters: This law provides key legal protections for private organizations that share cyber-threat data with the federal government. Its expiration could reduce voluntary sharing and hamper resilience. (Reuters+1)
- Actionable: Agencies and vendors alike should assess their threat-sharing frameworks, update contracts and MOUs accordingly, and monitor upcoming congressional action for implications on compliance and cooperation.
3) Higher Ed Push-back: Massachusetts Institute of Technology Rejects Federal Funding Deal in Defence of Autonomy
- Summary: MIT has become the first university to say no to the Compact for Academic Excellence in Higher Education - a federal proposal linking institutional reforms to preferential funding. MITβs leadership raised concerns about academic freedom and institutional independence. (AP News+3Wall Street Journal+3The Times of India+3)
- Why it matters: Signals a growing tension between funding conditions and autonomy in higher ed - important for governments, vendors and institutions alike as compliance, governance and mission-alignment interweave.
- Actionable: Institutions should audit funding deals, understand implications of governance mandates; vendors to align offerings with institutional independence and transparency.
π Innovative Company on Our Radar

Island.io - Helping organizations secure, monitor and control the modern enterprise browser, putting governance and work-system visibility right where the user is active (the web).
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Upcoming Ecosystem Events
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Why Attend / Whatβs Key
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EDUCAUSE Annual Conference 2025
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Oct 27β30, 2025 (Nashville) + Nov 12β13 (Online)
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Government Innovation California 2026
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Jan 27, 2026
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A public-sector innovation showcase for state/local agencies exploring AI, data and digital government.
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UAV Technology USA 2026
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Feb 2β3, 2026
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Focus on unmanned aerial systems (UAS) for public-sector missions: emergency response, infrastructure monitoring, surveillance and more.
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