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Most government organizations recognize when a process is broken. The delays are real, the complaints are mounting, and leadership wants a solution. So they do the natural thing: start shopping.
That instinct is understandable. It's also what sets most automation procurements up to fail before a single vendor is ever evaluated.
If your organization has ever landed a tool that didn't quite fit, a scope that ballooned mid-implementation, or a project that quietly stalled, the missing step was almost always the same.
Read the full piece on The Trading Post. It includes a documentation worksheet to help you get started.
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