|
Every agency is unique. But uniqueness should shape the last mile, not force every agency to rebuild the first mile from scratch.
Across government, intake, approvals, routing, audit trails, vendor management workflows follow recognizable patterns. The details vary and the details matter, but when every agency treats the whole thing as bespoke, the country pays for the same design work over and over again.
The public sector has an advantage most industries don't: agencies aren't competing with each other. That means copying what works isn't a shortcut, it's responsible use of public resources. One agency's proven baseline gets another 80% of the way there quickly. The remaining 20% is where uniqueness belongs.
👉 Read the full article — including questions to ask peers so you don't start from scratch — on the Trading Post
|